Sytel and Teclan Reach Throughout South America with Intelbras

Online PR News – 23-March-2011 –AYLESBURY, UK, and LITTLE ROCK, AR, US: Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™, a complete inbound /outbound contact center solution driven by Sytel innovation.

ICC integrates automated dialing, PABX/ inbound routing functionality, inbound and outbound IVR, digital recording and support for multimedia IP communications including chat, email and SMS, in a single unified environment, and offers both on-premise and hosted models.

The contact center industry since 1994

Sytel have supplied OEM communications infrastructure software to the contact center industry since 1994 and provide the core call control used by many so then-known brands in the contact center industry.

Michael McKinlay, CEO of Sytel, commented "We specialize in this kind of partnership; the marriage of Sytel's best-of-breed communications infrastructure with a committed and experienced local team; the best in IP contact center functionality with hands-on field expertise - a winning combination for South America."

Claudio Sa, CEO of Teclan, said that "the partnership with Sytel is a union of expertise from both enterprises, offering the best all-in-one contact center research to the market". Talking about the partnership established between Teclan and Intelbras, Sá added "It is an important strategy to reach the market, especially small and medium companies."

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted contact centre providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Sytel's toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.

Teclan is a Brazilian leader in solutions for the automation of contact center activities, just as dialers, IP PBX (Private -Automatic- Branch Exchange), digital recorders and IVR applications. Our products enable our customers, from small businesses to the largest telecom companies in Brazil, to manage their operations with quality and productivity, reducing operational costs and increasing the satisfaction of their clients.

The leading Brazilian manufacturer of PABX systems

Intelbras is the leading Brazilian manufacturer of PABX systems and both TDM and IP handsets. Founded in 1976, Intelbras has business units focused on consumer equipment, corporate communication, security and monitoring, and data networks. Based in São José and with three productions plants, Intelbras has won the ComputerWorld "Best Place to Work" award in 2010. In the Brazilian market Intelbras holds more than 9.000 points of sale in retail and more than 6.000 corporate resellers. Currently the company is exporting products to the whole of Latin America, Africa and Middle East.