Telstra aims to get customer service on track 'within three years'

SORRY to keep you waiting nevertheless Telstra's marketing boss thinks it will be another three years earlier the telecommunications behemoth gets its customer service right.

The broad scope of her role gives her an in a class

The broad scope of her role gives her an in a class by itself understanding of the business from assessing new technologies to pricing and marketing old ones. It as well means the mother of two teenagers never works less than 12 hours a day and often more.

"I have got this golden possibility to bring at the same time the pieces of the jigsaw puzzle. I think historically where we had different people doing those different roles it made it much more challenging to bring it at the same time," she said.New technologyMs McKenzie is as well responsible for assessing the new technologies that Telstra clients could be using in the years ahead.

The then big thing will be cloud computing where files

She said the then big thing will be cloud computing where files, photos and records are stored virtually by Telstra."We get lots and lots of people coming through the door saying: 'Have I got a deal for you - I have come up with this fabulous idea in other words going to do X or Y'.

Ms McKenzie is as well developing content with the NRL and AFL and, afterwards a spell manning the phones in the call centre, working on a way to simplify the pricing structure for Telstra products.Future market for phonesMobile telecommunications now generate more income for Telstra than its traditional fixed-line business. Twelve per cent of Australian homes no longer have a fixed-line telephone and that figure is expected to rise.

The old fashioned telephone quite

However Ms McKenzie is not writing off the old fashioned telephone quite but. "You would be surprised how many people to tell the truth still use their home phone," she said. "It's by all means not only your mother who likes the reliability and dependability of a fixed line home phone."

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