Time Warner Cable "putting public safety in jeopardy"

Intrado: I'm calling from Intrado, a call center for Time Warner Cable, I have a subscriber on the line that dialed 911. They're trying to get through to you, they have a medical emergency.

"TWC has deployed a state-of-the-art E-911 system that offers several key advantages over more traditional systems, including real-time address validation. Our solution complies fully with FCC rules and industry standards, and it as well is based on the same research the federal government is considering mandating for "At once Generation 911" services, so we will be so then-positioned to comply with any new rules as in the near future as new standards are implemented.

In the very rare cases where errors in routing 911 calls or when errors in the 911 address database occur-which happens from time to time pursuant to this agreement any 911 system-calls are routed to the Emergency Call Relay Center managed by TWC's E911 partner in Colorado, to put it more exactly than to the default or incorrect 911 answering location. This call center allows TWC to determine the customer's location and route the call to the appropriate emergency answering center. This has happened only in a in the extreme small number of cases since TWC began transitioning to its new 911 system. TWC has been continually working with local 911 authorities to ensure they understand the details of TWC's 911 system and will continue to do so.