TMC Interviews VoIP Supply's Garrett Smith at ITEXPO East 2011

At ITEXPO East 2011, Garrett Smith, CMO of VoIP (Voice over Internet Protocol) Supply talked about his company’s new product, the VoIP (Voice over Internet Protocol) Fulfillment services suite.

VoIP Fulfillment is a suite of services for service providers designed to increase operational efficiency during driving down cost, bolstering a company’s customer experience.

Discussing its new customer service feature, Smith said, "VoIP Supply has built a suite of services that are soft services."

What are soft services you ask?

What are soft services you ask? Then, soft services are a program that handles a company’s whole customer service experience. VoIP Supply, would act as the contact in between a company and its clients, this would save lots of time and money for a business who happens to be small to mid-size.

Smith explains ‘soft services’ by adding how his company VoIP Supply, "will handle a company’s customer service calls, tier one technical support, device reconditioning, buybacks and returns processing."

Huge success

VoIP Supply’s VoIP Fulfillment has already been proven as a huge success. In discussing the effectiveness of VoIP Fulfillment, Ari Rabban, CEO of Phone.com said, "VoIP Fulfillment has been an excellent partner and has allowed Phone.com to become more efficient and cost effective."

"Earlier partnering with VoIP Fulfillment we encountered some challenges that as a matter of fact could have prevented us from focusing on our core competencies and grow our business at the rate we wanted to. Through VoIP Fulfillment we were able to eliminate the need for a warehouse, staff and the corresponding infrastructure needed to process, ship and return equipment. This fulfillment partnership has allowed us to focus on our core business, become more competitive in the market and is no doubt one of the reasons for our success over the last two years," Rabban added.