Updates from Companies You Don't Want to Miss

To provide you with the tools you need, RightAnswers is offering a free Customer Service Webcast. Scheduled for Thursday, April 7, 2011, this event will provide you with the valuable information you need to enable your clients with access to high level service delivery via e-mail, search, chat, virtual agents or on the phone with a live agents. When these interaction channels are designed to connect with a powerful knowledge management base, your agents can deliver the right answers to your customer’s questions the first time. As a result, you can realize an improved customer experience, decreased number of calls to the call center, shorter call times, and increased agent productivity.

Similar vein

In a similar vein, LiveVox is hosting a discussion at the ACA Spring Forum to discuss the future of information research in the call center. John McNamara, chief marketing officer from LiveVox, will explore innovation trends and roadblocks toward IT optimization for call centers.

McNamara brings extensive to the discussion having earlier worked as the COO for Asset Management Outsourcing and the senior vice president of First Data Cor/ACB Business Services. He heads up the marketing and communications team at LiveVox and has a hand in brand development, application awareness, sales/marketing alignment, and lead generation for the company.

Lastly, another free webinar from The Salesforce.com Foundation and Enrollment Rx will discuss the future of innovation in higher education featuring experts from the educational field as then as the customer service realm.

Hosted by edu1world, the webinar is titled "Enrollment Management in the Cloud," and the leaders of the webinar will discuss first-hand experience with CRM cloud computing and the world of higher education. edu1world is a virtual educational community of associations, vendors, supporters, faculty, and professionals who are invested in the integration of research with the educational world.