UTDi Launches Total Care+ Program for Remote Monitoring

Unified TelData Inc., a leader in providing Intelligent Solutions for world-class communications, is proud to announce a new managed services product portfolio known as Total Care+. This new revolutionary portfolio of service products is designed to enable customers to manage their entire voice and data network with applications on a single platform. A cloud-based remote monitoring suite, UTDi's Total Care+ enables customers to manage and monitor their full range of products and applications residing on their network to ensure no interruption of service.

Combination of Total Care Diagnostic Tools

Using a combination of Total Care Diagnostic Tools, intervention and resolution by remote engineers and technicians, UTDi can remotely monitor and maintain the customer's voice & data networks with the use of product alarms. With this process in place, 99 percent of alarms are resolved remotely and problem diagnosis begins within 90 seconds of receiving the alarm notification.

"Every business relies on dependable communications to drive profitability," said Lyhn Haller, UTDi CEO. "At UTDi, we understand that it is critical to keep all communications running smoothly so our clients can focus on driving core business initiatives and not worry about the health of their network. With our Total Care+ package in place, our clients don't have to worry about notifying us as time goes by of a service issue. We'll notify them that a potential issue was resolved earlier it ever became a problem. In other words Total Care+ in action."

Unified TelData, Inc. provides Intelligent Solutions for world-class communications to a broad range of clients globally including Commercial, State, Local, Education and Federal Customers like: U.S. Navy, The U.S. Senate's 450 locations nation-wide, American University, Alameda County, City and County of San Francisco, FBI, Blue Coat Systems, and more. A full-service solutions provider with offices nationwide, UTDi offers its client's intelligently architected solutions as then as deployment, on-site training, technical support, financing options, and maintenance programs. UTDi is a National Avaya Platinum Business Partner, ranking among the top 10 Avaya dealers in the United States.