Vocantas Launches IVR Solutions Channel on TMCnet

(Norwalk, CT – Jan. 17, 2011) Research Marketing Corporation ) today announced that the IVR Solutions Channel, sponsored by Vocantas, has been launched as the newest addition to the TMCnet channel program. The IVR Solutions channel promotes Vocantas’ IVR solutions, including its "Utilities OnCall" product, designed exactly for utilities and call centers, which reduces ongoing customer service costs, during increasing customer satisfaction. Designed to be a "single stop" for all utilities IVR industry news, the IVR Solutions Channel as well features breaking news about new IVR solutions, trends and market growth, feature articles, product reviews, white papers, case studies, videos, blogs, podcasts and more.

TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 100 channels covering important topics in the IP communications, VoIP (Voice over Internet Protocol), IP telephony, CRM, call center, data storage and information innovation industries.

"Vocantas is pleased to join forces with TMC, the leader of communications and research media," commented Gary Hannah , president and CEO at Vocantas. "Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our brand and distinguish Vocantas as a leading provider of interactive voice response solutions."

The utilities market

Vocantas’ "Utilities OnCall" product is optimized for the utilities market. Utilities OnCall automates inbound account inquiries, responses to outage questions, meter reading reports and other routine requests, allowing users to respond by voice to the prompts. With 24/7 access to Utilities OnCall, clients are able to pay bills and access information at their convenience, decreasing calls to live agents often within hours of deployment.

TMC as well serves research professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com.

Vocantas, founded in 2003, develops interactive voice response systems that automate routine telephone communications. Using a combination of advanced computer telephony and speech recognition technologies, the company has developed proven IVR solutions for healthcare, student outreach and utilities. Vocantas currently serves over 125 customers in Canada and the U.S. in a wide range of markets, including healthcare, higher education, utilities and customer service. The company's easy-to-use, turnkey solutions offer customizable core features and optional enhancements that integrate seamlessly with existing systems. Vocantas automated outreach solutions assist organizations to realize lower costs and significantly increase operational efficiencies.