Voice Broadcast Provider CallFire Completes Successful Enterprise IVR Webinar in Conjunction with TMCnet

On June 16, Bill Hughes, lead IVR designer for Callfire, a provider of voice broadcast innovation, hosted a webinar on TMCnet. TMC is the world’s largest communications and innovation community.

He defined and explained in full what an IVR is, and what it can do, according to a recent blog posting. IVR applications typically incorporate the ability to play pre-recorded sound files, read text-to-speech entries, ask questions and receive responses, send responses to a server and receive information back, record audio data, and transfer and route calls.

So, if a business realizes IVRs are crucial to operations, why should they implement a hosted IVR to put it more exactly than an on-premise system? Bill answered this important question by speaking about the economies of scale associated with Hosted IVR, and focused on a feature that only CallFire offers—that all data can remain secure on the company’s own servers. The only element that stays in the cloud is the way the data is gathered.

The blog stated that the first occurred in the political arena, and CallFire’s Hosted IVR has served various national, state, and local campaigns assisting with sending out automated surveys, get-out-the-vote reminders and meet-the-candidate calls.