Voice Management Solutions Provider Tone Software Releases ReliaTel Management 3.0

Tone Software Corporation, which sells network monitoring and management products for telecom and IT, has announced availability of its ReliaTel Management Solution 3.0 Release, with what company officials say is “full integration of VoIP quality of service (QoS), converged network infrastructure management and voice service assurance for converged environments.”

Implementing the 3.0 Release, Tone officials say, enterprise and managed service provider customers can manage both VoIP call quality and the underlying converged network infrastructure “in a holistic manner, providing their VoIP, network and IT support teams with the answers and capabilities needed to assure VoIP call quality and service levels that support and drive the business.”

According to Tone officials, a significant percentage of VoIP call quality problems are not related to the VoIP call server, but “relate to problems with the complex underlying network infrastructure, capacity and traffic levels occurring at the time of quality degradation.”

Tone’s ReliaTel 3.0 Release with integrated VoIP QoS management is intended to address the issue, company officials say, explaining that it “combines real-time, deep-dive QoS analysis for every VoIP call with real-time fault, capacity and performance monitoring of the entire converged network to accurately pinpoint the true cause of VoIP quality problems.”

The value of the integrated ReliaTel 3

The value of the integrated ReliaTel 3.0 Release is “further amplified” by its vendor-agnostic platform design designed to manage QoS and the underlying network across virtually any mix of TDM and VoIP technologies.

“Enterprises relying on VoIP need a comprehensive capability to determine conclusively where and why voice quality issues are occurring. But in order to maintain business-class voice service levels, they must then identify what are the underlying network or infrastructure issues impacting quality and service conditions at any given time,” said Richard Ptak, managing partner and analyst, Ptak, Noel & Associates.

In May TMC’s (News - Alert) Stefania Viscusi interviewed Amit Kapoor, director of Strategic Technology Advancement for Tone Software (News - Alert), who said “VoIP call quality and overall Quality of Service is a significant issue many users face, and they need tools to first determine if their existing networks can handle VoIP traffic, and then a comprehensive solution to sustain VoIP network quality and service levels while also reducing the costs associated with supporting converged networks.”