Voxeo Prophecy 10 Launches With 10x VoiceXML IVR Performance Advantage

Voxeo Corporation, the leader in Unlocked Communications™, today announced the general availability of Prophecy 10, Voxeo's award-winning Interactive Voice Response (IVR) and Unified Self-Service Platform, at the SpeechTEK conference in New York. The world's first telephony application platform software to offer enterprise-class features - with retail-like simplicity - at an extremely competitive price, Voxeo Prophecy is a powerful, 100% standards-based platform for speech, IVR, and SIP VoIP applications.

Prophecy is currently used by half the Fortune 100 and over 150,000 developers to deploy Unified Self-Service™ communications applications including Interactive Voice Response (IVR), outbound notification services, customer voice portals, order tracking systems, and more. For over 10 years, Prophecy has led the industry in ensuring businesses have choice and control over their services with the best commercial support for industry standards such as VoiceXML, CCXML, SCXML and the Session Initiation Protocol (SIP). Built natively on Voice-over-IP (VoIP) protocols, Prophecy seamlessly integrates into the next generation contact centers built on IP communications.

Voxeo's Prophecy 10 makes it easy for businesses of all types and sizes to create and manage communications solutions that improve customer service, increase customer loyalty, lower costs and drive new revenue. It helps companies communicate more effectively and efficiently with their customers by providing a consistent, multi-channel self-service communications platform that works across voice, SMS text messaging, Instant Messaging, web-chat, and Twitter.

1. Slashed CAPEX. On the SpeechTEK show floor Voxeo is demonstrating a seven-inch tall, 90-pound portable "super computer" cluster in a box that supports more than 16,000 concurrent phone calls or "ports". This "super computer" is built from state-of-the-art components including a high-performance Juniper EX2200-48P ethernet switch, three advanced SGI Rackable C1001 servers with low-voltage Intel Xeon L5520 processors, and Voxeo's pure 64-bit Prophecy 10 software. Amazingly, this configuration represents less than $15,000 in hardware, delivering a ground-breaking ratio of less than $1 in hardware costs per port. Most VoiceXML IVR platforms require more than $200,000 in hardware to achieve equivalent performance.

Prophecy 10 continues to include intelligent call reporting and analytics, call conferencing and recording, Designer - an easy-to-use Visio-like visual application development tool, comprehensive SIP VoIP support , bundled US English speech recognition (ASR) and synthesis (TTS) engines, and support for more than 30 additional language engines from vendors including Cepstral, IBM, Loquendo, LumenVox, Microsoft, Nuance and Telisma. Prophecy 10 is also available in a "Pro" edition that bundles Voxeo's industry-leading VoiceObjects Application Lifecycle Suite.

Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving-- fuelled by a company-wide obsession with customer success. We do so for more than 150,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.