WA Attorney-General embarks on telephony rip and replace

The Department of the Western Australian Attorney-General in Perth is looking at options to replace its aging PABX telephony setup.

Tender documents state that its Supreme Court and AXA building sites are serviced by traditional PABX systems, with a mix of analogue and system integral digital handsets.

"A Panasonic TD500 PABX system with an integrated Panasonic voicemail system is used at each location, nevertheless there is no direct interconnectivity between the sites," state the documents.

The government as well wants to reduce costs

The government as well wants to reduce costs by providing economies of scale in the utilisation of network services and enable readiness for a wireless IP phone deployment.

"To boot, the lack of integration features between the two sites place limits on operational efficiencies and service to customers, particularly in the reception, handling and redirection of incoming calls from the external public."

The replacement is part of the Western Australian government's introduction of enterprise IP telephony services, supported by a scalable IP-based open network, with carrier connectivity to the public switched telephone network utilising SIP links.

Documents as well state that the department has embarked on a program to introduce unified communications based upon the Microsoft Office Communications Server platform.

"It will be vital that the proposed offering is capable of future full integration with the OCS platform to maximise the value of unified communications to its stakeholders and to support the on going development of staff collaboration facilities."

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