XO Communications & LiveVox to Discuss the Value of MPLS

Online PR News – 22-March-2011 –San Francisco, CA March 16, 2011 - LiveVox Inc., the leading provider of cloud contact center solutions, today announced it will be joined by XO Communications to discuss how telecom agents can maximize their value to contact center customers through MPLS at Channel Partners 2011 in Las Vegas.

Contact centers are increasingly leveraging VoIP (Voice over Internet Protocol) and MPLS for voice and data transport as an alternative to traditional PSTN telephony infrastructure. MPLS adoption paves the way for broader adoption of cloud innovation by contact centers from legacy hardware, because it delivers the cost efficiency of VoIP (Voice over Internet Protocol) with the security, reliability and Quality of Services guarantees of IP carriers.

LiveVox offers a patented, fully burstable inbound/outbound cloud contact center platform that integrates predictive dialer, ACD, IVR, call recording and business analytics applications. The ability of LiveVox to scale call processing capabilities in real time, coupled with global call routing across locations and at-home agent groups, increases the efficiency and effectiveness of the multi-site, multi-source contact center environment.

WHO: Daniel Toomey, Sr. Product Manager of IP/VPN, XO Communications and Michael Reed, VP of Technical Operations, LiveVox

Last month, LiveVox released the whitepaper "The Cost Efficiency of Cloud," which examines how MPLS is changing the economics of contact center innovation. The paper can be downloaded at www.livevox.com/resource-center/white-papers.

XO Communications, a subsidiary of XO Holdings, Inc., is a leading nationwide provider of advanced broadband communications services and solutions for businesses, enterprises, government, carriers and service providers. Its clients include more than half of the Fortune 500, should the contingency arise to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unparalleled combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO Communications offers clients a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.