Adapt Asserts Unified Communications and Contact Center Leadership Through Strong First Half 2012 Sales

Reseller and systems integrator of Interactive Intelligence product suite captures contact center and enterprise VoIP (Voice over Internet Protocol) solutions contracts in financial services, health care and manufacturing during also achieving organic growth

OAK BROOK, Ill.--(BUSINESS WIRE)-- Adapt Telephony Services LLC, an Interactive Intelligence elite partner and systems integrator of a suite of unified IP business communications software, won significant new contracts the first six months of 2012 from diverse companies seeking to improve the customer and prospect experience across multiple interaction channels.

He adds that Adapt customers "are expected to provide the same high levels of service whether it is a phone call or a web chat. And since nobody can predict the interaction method of their own clients, our customers must find a solution to enable their businesses to function as efficient as they once did with voice communications. We work with clients so they will optimize their investments in the most comprehensive communication platform in the marketplace."

Leader in selling

Adapt is a leader in selling, installing and supporting Customer Interaction Center®, the Interactive Intelligence all-in-one IP communications software suite. CIC provides contact center automation, enterprise IP telephony and business process automation functionality for mid-size to large organizations. CIC's unparalleled single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

Earlier this year, Adapt introduced hundreds of customers to Interaction Mobilizer, the new software platform from Interactive Intelligence now bridging the gap between contact centers and the mobile customer base. According to Keith Dawson, principal analyst for enterprise telecoms at Ovum, an independent market analyst firm, the Mobilizer platform enables businesses to integrate back-end customer records and contact routing capabilities with data about a customer's device and behavior in the mobile application.

Adapt Telephony Services, LLC, is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed solutions at more than 300 sites for customers in financial services, insurance, health care, retail, manufacturing and outsourcing.