Aida Direct Contracts TelOnline for a Customized Telecommunication Solution

Aida Direct today announced that TelOnline has implemented a customized solutions that integrates between the hosted IP-PBX (Private -Automatic- Branch Exchange) and customer relationship management for Aida Direct call centers.Bogota, Colombia June 21, 2012

Hosted IP-PBX allows small and medium size business to have a cutting-edge telephone system without investment in telephone equipment. It offers countless features- at no additional cost - to help keep business running smoothly as their organization continues to grow.

Customer Relationship management solutions provides businesses with tools to easily organize and track people, companies, and sales opportunities. It matches incoming or outgoing calls with data in a customer’s CRM system to automatically track call history and/or display critical information. It allows business to: