AltiGen Announces MaxACD Contact Center for Microsoft Lync Has Passed Microsoft Lync ISV Qualification Program Requirements

SAN JOSE, CA — AltiGen Communications, Inc., a leading provider of Microsoft Unified Communications solutions, is pleased to announce that MaxACD Contact Center for Microsoft Lync is a qualified contact center solution and has passed Microsoft Lync ISV Qualification Program requirements.

Quality experience with setup

"This program is designed to help ensure that clients have a quality experience with setup, support and use of qualified ISV solutions with Microsoft Lync," said BJ Haberkorn, Group Product Marketing Manager, for Lync at Microsoft. "Now that AltiGen has completed its qualification testing, businesses can use its MaxACD call center solutions for Lync 2010."

"Business sponsorship and IT system compatibility play a significant role in our purchasing decision process," states MaxACD customer Craig Mueller, Senior Manager, Infrastructure, Milwaukee Electric Tool Corporation. "AltiGen achieving Lync ISV Qualification provides a high level of confidence that we have selected the right partner to fulfill our Lync call center requirements."

Simple to deploy

AltiGen's MaxACD Contact Center for Lync helps provide a simple to deploy, simple to use, and simple to manage feature-rich call center for Lync. Powerful features just as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring and reporting are all tightly integrated to provide a compelling communications solution either on premise or delivered through the cloud.

About AltiGen Communications AltiGen Communications, Inc. is a leading provider of Microsoft VoIP (Voice over Internet Protocol) business phone systems and Unified Communications solutions. Having more than 10,000 clients around the world, AltiGen solutions are designed for ease of use, to work with Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

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