Amazing Service

Headquartered in Arizona, Nextiva powers business phone services including a complete hosted phone system and VoIP (Voice over Internet Protocol) phones, powerful hosted PBX features, auto attendant, voicemail to email, emergency 911 and online faxing. Winning the prestigious Best Business VoIP (Voice over Internet Protocol) Provider award for four years consecutively, the company is to all appearances doing many things right and one of them is the amazing level of service it offers its clients.

The United States

Catering exactly to small businesses throughout the United States, the company’s main focus is assisting micro-businesses, or businesses that are sized from one to 25 employees. Nextiva has all of its operations located right here in the United States, so clients never need to call outsourcing providers in other countries and speak to agents that may not be able to resolve problems, complaints or questions quickly.

What sets this business VoIP provider apart from the wide array of companies in this space is the level of call quality, reliability and customer service it offers. The company expanded significantly in 2011, increasing its business VoIP communication customers by a staggering 104 percent. The company’s revenue and number of employees as well doubled in size over the 12-month period. These impressive figures can be mainly attributed to the success of Nextiva’s customer experience or what it likes to call its "amazing service."

When communicating with both potential and existing clients, the business VoIP provider strives to go above and beyond what most clients have become accustomed to, as the company makes it a focus to take time to assist users and help them to better use the system. The Nextiva approach is to tell the truth proactive to put it more exactly than reactive, and clients are indiscriminately kept in the loop, helping to form lasting relationships.

The business VoIP provider has established itself as an in the extreme fun place to work and is a far cry from a typical call center with cubicles.

Masjedi concluded, "Amazing service starts with us, as we treat each other the way we want to be treated. Nextiva is a great company to work for and this is evident when you look at customer churn, employee churn and the growth of the business."