Apptix Voice Service Earns an "A" from Customers in Recent Satisfaction Survey

Customers express a whopping 95% satisfaction rate with Apptix VoIP (Voice over Internet Protocol) customer supportHerndon, VA December 19, 2011

In the survey, conducted by Enterprise Innovation Group in the Fall of 2011, clients gave consistently high ratings to all aspects of Apptix’s VoIP service, including reliability, performance, quality, flexibility, and value. Clients expressed particularly high satisfaction with their set-up experience, with a 97% approval rating, and with Apptix Customer Service and Support, at 95%. The survey respondents gave their overall Apptix experience a 92% positive rating.

“Apptix has focused on reliability, ease of use, cost, and customer service to grow into a premier provider of business voice service,” said Dave Ehrhardt, President & CEO of Apptix. “The survey results and our growth figures validate that our Apptix Voice clients have a consistently excellent experience – validating our strategy.”

Hosted VoIP Service from Apptix is a reliable, cost-effective, technologically advanced alternative to traditional phone systems. It provides professional, consistent phone service across geographically dispersed locations. Just in case, VoIP leads to significant cost savings compared to traditional PBX (Private -Automatic- Branch Exchange) services due to reasonable local service, unlimited long distance to US and Canada, and low up-front installation and equipment costs, as then as access to Apptix’s exceptional customer service.

The Apptix survey is one method Apptix’s award-winning customer service & Support team collects and acts upon customer feedback. Apptix was named a Silver winner for the Best in Biz Award 2011 Support Department of the Year, an award that was validated by the overwhelmingly positive response of the surveyed VoIP clients. The CSS team received between 90% and 100% positive ratings in the areas of professionalism, knowledge, responsiveness, timeliness, accuracy, and clarity in the study,

The Apptix Customer Service

The Apptix Customer Service and Support team provides outstanding assistance to clients across the Apptix portfolio, which should the contingency arise to Apptix Voice includes hosted communications, collaboration, compliance & security, and infrastructure solutions.

Shane Smith to guide Apptix Engineering and Operations as company continues to … Full Story »Apptix Announces Shane Smith as Senior Vice President of Technology