ARM Brings Hosted Predictive Dialer on Board

It seems as although just about everyone is moving to the cloud these days – small businesses, enterprises, and companies across all verticals are realizing the important developments in hosted research. Among them has recently been Accounts Receivables Management, a company in the receivables management arena based out of New Jersey.

The decision to eliminate its premised dialer research

Having made the decision to eliminate its premised dialer research, ARM chose LiveVox’s Cloud Contact Center Platform to make the transition to the cloud. In signing a multi-year contract, ARM and LiveVox, a provider of cloud-based contact center applications and hosted predictive dialers, will enjoy a partnership that will benefit both groups.

Leaders at ARM cited the decision to move to a hosted predictive dialer system was spurred by the slow-to-adapt ways of its premised solution. ARM and LiveVox had already been working at the same time in other capacities, and to sum up decided to expand the existing partnership by implementing LiveVox’s suite of ACD/PBX (Private -Automatic- Branch Exchange), predictive dialer, IVR, and call recording technologies into its onshore and offshore locations.

ARM’s COO, Joe Burch, stated, "I have been in the extreme impressed with LiveVox’s dedication to customizing the right solution for its customers. We know receivables management operations and strategy, however technology optimization is LiveVox’s area of expertise. With the scale and agility of the LiveVox system we increased productivity and very anyway you look at it saw ways to improve our client performance."

By using LiveVox to migrate its contact centers to VoIP (Voice over Internet Protocol) without PBX upgrades, ARM will be able to make that complete transition at a significantly lower cost during maintaining support for its on-site innovation.

"The goal of research providers should be to deliver simpler models that allow contact centers to quickly take action when business requirements change," said Louis Summe, CEO, LiveVox. "The cloud delivers levels of scale, flexibility and security that would be cost prohibitive to most organizations if not. These features, not on-site servers, are what improve performance."