Autotask Corporation Announces Seamless Integration With Microsoft's Active Directory Services

Identity Syncronizer™ Accelerates Service Provider Revenue & Reduces CostsPerrysburg, Ohio July 12, 2012

The intent of IDSync is to reduce the on-boarding complexity and costs associated with initial provisioning for new customers AND to maintain that accuracy as the client’s employees change passwords, personal information or system and data access needs. The real benefit for service providers is to accelerate their service revenue via faster on-boarding process.

“Service providers need to add new customers to their business management platform as quickly as possible to maximize their service earnings and reduce the amount of time they spend on repetitive tasks,” said Autotask Senior Vice President of Community and Business Development, Len DiCostanzo. “Our goal is to continue to open up the Autotask architecture so that it can in point of fact be a centralized business operating platform for service providers. The IDSync integration greatly simplifies administrative time and effort for our service providers and makes it easier for them to work with the identity information they need while on-boarding, and in on-going daily maintenance of user information.”

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Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for innovation solution providers. The software integrates a broad range of critical business systems, including customer relationship management, service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.