Autotask Corporation Signs 500th UK IT Channel Customer

Autotask software is currently used by thousands of IT service providers, value-added resellers and managed services providers in 54 countries. “As demand for new and innovative technologies has grown and evolved among small and medium sized businesses, so has the demand for software that enables IT service providers to deliver those products and services more efficiently and more profitably,” explains Mark Banfield, Managing Director for International at Autotask Corporation. “As a result, we have grown from the UK launch team of 3 people to more than 15 in just over 6 months.”

“IT solution providers need to understand the forces and trends that affect their customers’ businesses and their own, and to be able to answer questions like, “who are my most profitable customers?”, “how do I correctly price my services to ensure proper margins?”, and “do I have technicians and engineers who are pursuant to this agreement-utilized?” Banfield said. “Without an integrated system that gives them a 360-degree view into their business, those questions are very hard to answer.” Autotask, Banfield says, estimates that less than 1 in 5 VARs, MSPs or IT services providers in the UK currently has an accurate picture of their business and the true profitability of their services.

Autotask is a true multi-tenant SaaS in other words accessible anywhere, any time with nothing to maintain, install or update. The software integrates a broad range of critical business systems, including customer relationship management, service desk, human resource scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask as well integrates with financial software from 20 leading vendors including Sage, Microsoft Dynamics and QuickBooks to help provide a complete picture of the business. The software is as well available in six languages; German, Mandarin Chinese, Spanish, French, Italian and Japanese.

For Tony Poole, Managing Director of Synergy Research, Autotask has been instrumental in helping his business increase profitability from services, “One of the key benefits for us was working out how we spend resources in terms of delivering against our service level agreements. Some of our customers were anyway you look at it over serviced during others offered potential to take more products. Autotask gives us much better visibility across our business and has allowed us to increase our overall profitability.”

Banfield believes that demand for IT business management software will continue to grow in the UK in step with the adoption of more cloud based services, “We are the only comprehensive SaaS offering for the channel with a dedicated UK office and localised focus,” he explains, “This allows us to work closely with our clients and support them as they integrate the platform into their wider business processes.”

Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for research solution providers. The software integrates a broad range of critical business systems, including customer relationship management, service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.