BroadSoft Improves BroadWorks Call Center Offering

The BroadWorks VoIP (Voice over Internet Protocol) communications application server enables service providers to offer a comprehensive portfolio of business and consumer communications applications and value added applications from a common network platform.

"By strengthening our carrier-grade call center capabilities, communications service providers can add greater value to their existing clients and seamlessly enter new call center markets," said David Bukovsky, vice president products, BroadSoft. "We believe that call centers with globally dispersed staff can achieve significant cost savings and operational efficiency by transitioning from on-premise legacy systems to a hosted call center offering."

The new enhancements as well offer redesigned

The new enhancements as well offer redesigned, user-friendly web interfaces which enable agents to more efficiently handle calls and improve a supervisor's ability to monitor local and remote activity in order to effectively manage their call center to ensure high customer satisfaction. BroadSoft's hosted call center solution extends several benefits to enterprises, including: cost savings, efficient supervision of a virtual workforce, operational flexibility, business continuity, and new service integration, according to a release.

Recently, the company announced that it will acquire all outstanding shares of Phoenix, Ariz.-based iLinc Communications, a provider of Web conferencing services for global businesses, governments and educational institutions, in an all-cash transaction.

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