CA Technologies and xMatters Change the Game

The CA Service Desk Manager and xMatters allows technicians to receive critical information and take immediate action, even if he or she is mobile and working from a handheld device just as smart phone or tablet. This enables appropriate IT staff to connect with people, processes and systems faster, in doing so reducing decision-making cycles and improving service quality and performance.

"Organizations today are undertaking initiatives and projects that demand that IT operate at the speed of business. That requires the most efficient service desk function possible," said Brian Bell, general manager, CA Technologies Service and Portfolio Management. "By adding 'intelligence' with xMatters' relevance engine and the in a class by itself support for a mobile workforce, CA Service Desk Manager can help organizations more efficiently and quickly support business initiatives and projects, whether it's integrating a merger, shifting to cloud computing, or a simple upgrade in innovation."

The intelligence

"The intelligence and automation xMatters relevance engines provide to an IT organization are critical to ensuring a reliable and efficient operation when it comes to IT service," said Abbas Haider Ali, vice president research evangelist, xMatters. "We help business speed mean-time-to-resolution and reduce downtime to increase business agility and enhance performance."

xMatters builds relevance engines that connect people with what they need to know at specifically the right moment - so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 900 global firms use xMatters to make their products and services more valuable, both internally and to their clients and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in Woking, U.K.. More information is available at www.xMatters.com or 1-877-xMATTRS or +44 1483 722 001 UK.

IT management software

CA Technologies is an IT management software and solutions company with expertise across all IT environments - from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables clients to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.

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