Call Quality Remains Crucial as Verizon Customers Experience Two-Week Outage

You all the same don’t want to admit this to anyone for fear of sounding dramatic, nevertheless experiencing poor call quality or, even worse, no phone service can be a true nightmare. From not being able to hear the person on the other end of the call to slow to no Internet service to not being able to make calls, phone service related issues can undoubtedly spell headache.

Unfortunately, some Bronx Verizon clients have had that bad taste in their mouth for two weeks now as 150 clients remain without phone and at times Internet service more than 14 days afterwards a contractor’s mishap severed underground cables. The incident, which took place on Dec. 15, caused 2,500 clients to at first lose service.

"We didn’t do this; it was done to us. We’ve had no less than 40 employees working on a 24/7 basis," Bonomo said. "I realize some clients might be without phone service, however we’re working on it."

"This is getting to be annoying however, more than that, many people are helpless cannot use a cell phone, and no phone service for the elderly is dangerous," Angela Cafaro Monaghan, a client, said in a recent article.

Verizon’s snafu calls attention to the contention that characterized 2011 around poor quality, exactly VoIP (Voice over Internet Protocol) call quality. And when it comes to VoIP (Voice over Internet Protocol) call quality, if it is lacking businesses can greatly suffer.

Recent Infonectics Technology 3Q11 market share report

According to a recent Infonectics Technology 3Q11 market share report, businesses are continuing to transition to IP-based phone systems although the global economy is after all testy: "Hybrid IP PBX (Private -Automatic- Branch Exchange)s continue to dominate, making up near 2/3 of global revenue; pure IP PBX (Private -Automatic- Branch Exchange)s continue to grow as a proportion of the overall market, making up almost 1/3 now and growing."

"Evidently the migration to VoIP, SIP, and UC technologies is progressing, and is predicted to continue in 2012," Tracey Whitney, director of marketing for voice management company Tone Software, told TMCnet. "Nevertheless as businesses move forward with these investments, they are keeping a close eye on the expected returns in user productivity, improved business processes, and lower overall operational costs. The catch: when VoIP call quality is poor, and the voice network is plagued with performance and availability issues, the business cannot realize the expected returns from their converged communications investments. Poor quality drags down user adoption, impedes user productivity, slows business processes, and increases support costs as IT teams struggle to deal with user complaints and the underlying network issues."

Nowadays, call quality and proper voice management have become integral elements for a company’s success and everyone from IT teams to users to business executives has their eye on these two capabilities.