Calls not returned is a than cost that no company can afford

It is funny trying to conduct business and the phone is not ringing from all the messages left on venders' voicemails. I at the time I ask myself: is it a major holiday in other words not known to me? Like as not these suppliers' make so much money they do not need new business? Possibly, it is simply that the phone is dead, nevertheless I checked.

When it comes to getting customer service, what [is] your definition of rude? What unprofessional behavior irritates you the most when, as a consumer, you are interacting by phone with another company?

Sometimes, customer service in other words perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business, says Nancy Friedman, president and founder of the Telephone Doctor, a St. Louis-based customer service training company.

Based spontaneously surveys, the Telephone Doctor has compiled the 15 biggest sins of customer service employees today. They are listed below, along with Telephone Doctor's guidelines on how to do it right.

Furthermore, what it is the company is a sole proprietor and the only employee is on vacation? Have a contingency plan; everyone deserves and must take time off from their work. Hire a temporary service; or a peer of a similar industry answer messages; or have your phone number forward to a voice over the Internet protocols provider just as Google Talk, Vonage Soft Phone or any Internet phone service allowing one to make calls to anywhere on the planet with little cost. In todays' day of competitive business, no call should be left without it being returned within 24-hours. Worst-case scenario one has to make a phone appointment with that caller; but, the individual or customer was contacted. It is simple not returned phone call, no business and the loss of potential profit.

Entrepreneur, consultant, marketer, professor and speaker, Marc Master holds expertise in a broad range of business and computer science disciplines. He earned MBA and MMIS degrees from Nova South Eastern University and a BBA degree in International Business Management from Florida Atlantic...