Clarabridge Wins Record Number of New Clients in 2011

Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing Customer Experience Management, today announced record earnings for 2011, fueled by more than 100 percent SaaS bookings growth, a 90 percent increase in new deals, more than 60 new Clarabridge Enterprise clients and more than 700 new Clarabridge Professional clients, bringing the total number of Clarabridge Professional clients to over 1,400. Furthering its mission to empower organizations to better listen to and act on the Voice of the Customer, Clarabridge capped off a stellar year by expanding relationships with existing customers and signing some of the largest and most forward-thinking organizations across industries in the U.S. and Europe, including Charming Shoppes, Fidelity, Gaylord Hotels, L'Or�al, Marriott, PetSmart, Sage, Unilever, United Airlines and Walmart.

Today's companies have thousands of siloed listening posts to learn about customer and industry sentiment - so many that it is easy to become overwhelmed. Clarabridge transforms and integrates both internal and external data sources, including social media, CRM data, contact center notes, emails and any text-based content, for its customers into actionable insight about what their clients are thinking and feeling. Used by multiple departments across the enterprise, including marketing, customer experience, HR, product development and contact centers, Clarabridge provides the insight to in fact improve customer and employee relationships, make better business decisions, realize significant cost savings and shorten time to market.

The complexities

"No one understands the complexities and intricacies of Customer Experience Management, and the challenges of managing and analyzing the big data associated with CEM, better than we do - and the fact that 2011 was a monumental year for Clarabridge reflects that," said Sid Banerjee, CEO, Clarabridge. "Looking at the coming year, Clarabridge will continue to stay one step ahead of our clients' needs by indiscriminately innovating our user-friendly software offerings to help clients actually transform their business and thrive in a cut-throat business environment."