'Cloud Centers' for Hosted Predictive Dialing

Things haven’t changed all that much between at that time and now. For hosted predictive dialers, that’s all in all a central issue; the common thinking is that, during cloud computing may be the big disruptor, if that disruption includes security concerns, count us out.

Paul Shread, editor-in-chief of the IT Business Edge Network, recently took issue with the concept that adopting cloud computing for a call center necessarily means a security tradeoff; that to get the benefits of cloud computing’s price, convenience and other goodies, you have to sacrifice your current comfort level of security.

He notes that there is a growing willingness among large enterprises to trust cloud computing in some form. He cites Amy Newman, senior managing editor of ServerWatch, InfoStor and Enterprise Storage Forum, who says plenty of companies like cloud just fine, as long as it’s not that big public cloud out there.

LiveVox is the company responsible for Private VoIP (Voice over Internet Protocol) Cloud, cloud-based switching, which is intended to help move switching and routing from the premise fully into the network. The offering lets contact centers execute multi-site call routing "without site-based switching or expensive and limited intelligent networking hardware."

And don’t just assume "Oh yeah, sure, sure, simplification. Got it -- no problem." If you’ve never been up close and personal with one, friends, a multi-site contact center management and call routing is "phenomenally complex," as they say, with complexity driven by such factors as "existing network topologies, integration between disparate hardware and site-premised switching requirements."

Want to learn more about cloud communications? At that time be sure to attend the Cloud Communications Expo, collocated with TMC’s ITEXPO East 2012, happening NOW, in Miami, FL. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.