Convergent Communications Expands Service Offerings

ST. LOUIS – St. Louis-based phone, data and video solutions provider, Convergent Communications, expands its service offerings for businesses looking to maintain their existing Nortel systems. Even though the typical push in the IT industry has been to scrap older systems and forklift in an in every way new solution, Convergent Communications offers their customers an alternative. Recognizing the need for businesses to maximize the proficiency of current Nortel systems, Convergent is stressing the value of keeping their dependable cost effective systems to improve the bottom line.

The myth that older Avaya

"The myth that older Avaya, platforms are unsustainable simply isn’t true," said Ian Breckenridge, General Manager at Convergent Communications. "They are not only relevant in today’s environment, nevertheless upgrading and maintaining these systems is just good prudent business. Even though Convergent partners with Avaya, Shoretel and Polycom, maintaining and monitoring these Nortel systems is our fastest growing business."

Convergent Communications is attracting new clients who want to stay with their current Nortel phone system and other Nortel/Avaya platforms however are having difficulty finding authorized Avaya/Nortel dealers in St. Louis and the surrounding area. To support the move, Convergent has upgraded its monitoring capabilities and expanded the capacity of its Network Operating Center through its IRISnGen, the heart of their monitoring capabilities.

The type of Nortel system companies wish to manage

Regardless of the type of Nortel system companies wish to manage, Convergent can now offer a full range of monitoring services for the Enterprise or SMB customer. To boot to these system upgrades for Nortel products, Convergent is as well offering a variety of managed IT services for business continuity, network security, application management and third party reporting.

With the economy being the prevailing third-man in the room in recent IT negotiations, gone are the days of discarding dependable network equipment just because something new is available. Convergent Communications offers it’s clients, with mature equipment, the alternative to stay with their dependable existing system and migrate to a new solution when the economy improves.