Datria introduces VoIP enhancements

Datria rolled out two new enhancements to its voice over Internet voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.

The first enhancement provides remote

The first enhancement provides remote, Web-based access to the system on laptops, tablets or smart phones for supervisors. "With this solution, a supervisor can log into the system to monitor performance and manage their facilities from any device with a Web browser and a web connection," said Brad Wyland, vice president of strategic marketing.

The second enhancement allows supervisors to place a phone call to provide support and training assistance to employees from anywhere in the world. Using a mobile phone, smartphone or soft phone, they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new-hires as they learn the system.

For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system, helping guide the worker through issue resolution without having to leave the office or from the warehouse floor.

Likewise, employees experiencing challenges just as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP (Voice over Internet Protocol) enables both the supervisor and employee to be on the transaction at the same time.