EGain Launches Multichannel Suite to Enhance Cisco Unified Contact Center Express

Pioneering Solution Integrates Best-of-Breed eService With Cisco's Leading Contact Center Platform for Medium-Sized Businesses

Driven by VoIP (Voice over Internet Protocol) research shift and the increasing demand for eService, the midsize contact center market is growing faster than its enterprise counterpart. There is a strong need for customer interaction management solutions that are functionally rich and so then integrated across phone and web channels. eGain for Cisco Unified CCX, by common consent with the Cisco Unified CCX platform, is the first solution to meet both these requirements.

Distribution eGain for Cisco Unified CCX is suddenly available through a trained team of resellers in the eGain Econet partner network. Notable resellers include Presidio, INX, CDW, Cameo Solutions, Nexus IS, Sentinel Technologies, Cerium Networks, Spanlink Communications, SpeechSoft, World Wide Research, and InBand Networks.

"We see increased demand from customers for web-based interaction technologies that are seamlessly integrated with Cisco Unified CCX," said Eric Chanh, Head of Sales for Presidio Networked Solutions.

The leading provider of cloud

About eGaineGain is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales -- across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.