Emergency Call Management Solution for Enterprise IP Telephony Now Available Worldwide

911 Enable, the leading provider of VoIP (Voice over Internet Protocol) emergency management solutions, today announced that its ground-breaking Emergency Gateway appliance is now available worldwide. This expansion helps enterprises provide emergency callers with access to the help they need.

"Enterprises using IP-PBX (Private -Automatic- Branch Exchange)s often encounter difficulties ensuring that, in times of crisis, the caller's accurate location information is provided to security personnel, as callers may be located within a large campus or at another location in every respect. And since IP phones offer a high degree of mobility, callers can easily change location from one moment to the then, which as well compromises the reliability of caller-location information," explained Lev Deich, Director of 911 Enable. "The EGW solves this critical safety issue. It ensures that on-site security personnel know specifically where to send help in emergency situations, even if the caller is unable to speak, unaware of their precise location, or disoriented."

The EGW automatically discovers the precise locations of IP phones on the enterprise network, and includes a robust suite of security desk notification tools. When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller's exact location and callback number. Security personnel can at the time dispatch assistance to distressed callers in a timely manner. The caller-location information may as well be used to select a routing trunk to deliver the call to public emergency services.

Organisations in the UK deploying the EGW can as well use 911 Enable's Emergency Routing Service to deliver emergency calls and detailed caller-location information to the public emergency network's Emergency Control Centre. This helps organisations ensure that their private telephone networks comply with regulatory guidelines, and that they fulfill their legal obligation to minimise health and safety risks.