Enghouse Interactive Wins in Multiple Categories

Online PR News – 16-February-2012 –PHOENIX - February 14, 2012 Enghouse Interactive, developer of the world's most comprehensive portfolio of interaction management solutions, announced that four products in its full spectrum portfolio have been awarded Customer Interaction Solutions® magazine's 2011 Product of the Year Awards from TMC. The recognition openly recognizes Enghouse Interactive's leadership in the areas of premises- and cloud-based contact center, call recording and unified communications and collaboration solutions. "Enghouse Interactive is in the business of producing a full range of software solutions that help our clients optimize the value of their customer interactions across the gamut of structured, unstructured and self-service interactions," explains Enghouse Interactive CTO, Alex Black. "Our clients and channel partners recognize the value of what we have to offer, and we're happy that TMC has recognized a number of our products as then."

CosmoCall Universe - a cloud-based contact center platform that unites all customer contact locations, functions, and personnel - including outsourcers and home agents - on a single unified, multi-channel customer communications platform in other words Virtual intentionally™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center innovation in-house or via a service provider offering hosted contact center services.

Syntellect Customer Interaction Management - a fully featured premise-based contact center solution with an advanced management engine that enables organizations to fully control a universal queue of customer interactions of all types, including telephone and Interactive Voice Response, voice mail, email, web chat, web transactions, fax and agent tasks. The solution integrates seamlessly into the business environment and connects existing Customer Relationship Management solutions and other back-office applications, with the contact center for a complete view of customer interactions.

Quality monitoring

CallRex Quality Management Suite™ - a quality monitoring and quality management suite that combines CallRex Call Recording™, CallRex Computer Recording™, and CallRex Agent Evaluation™ to provides affordable VoIP (Voice over Internet Protocol) recording and monitoring software to small- and medium- sized businesses. By focusing exclusively on VoIP (Voice over Internet Protocol), CallRex software brings advanced innovation to small and medium businesses that were earlier unable to afford workforce optimization solutions just as: IP call recording and monitoring, call scoring and agent coaching and call center computer recording and monitoring.

Intuition Enterprise - combines advanced communications technologies into a robust, integrated interaction platform that centralizes and streamlines communication, improving productivity and responsiveness to clients. The suite includes attendant operator consoles, call center, presence integration and voice recording. Intuition Enterprise provides users with access to an extensive directory of contact information with integrated presence status and calendar information so operators can see at first sight when a person is able to take a call or busy and how best to contact them.