Industry-driven session recording protocol enables standardized, consolidated

Acme Packet®, the leader in session delivery networks, and NICE today announced the industry's first available solution for interactive session recording based on the Internet Engineering Task Force's Internet draft of the standardized Session Recording Protocol. The solution delivers affordable, reliable, and scalable recording to enterprises, contact centers, and service providers, offering hosted session recording or contact center outsourcing.

"We are pleased to work with Acme Packet on joint recording solutions based on SIPREC," said Eran Vanounou, General Manager of the Product and Research Unit at NICE.  "As the demand for compliance recording for VoIP (Voice over Internet Protocol) and other forms of IP-based real-time communications increases, compatibility with Acme Packet's SBCs is critical for meeting the growing needs of our clients."

Strategic innovation

"NICE has been a strategic innovation and interoperability partner with Acme Packet for a number of years," said Dino Di Palma, Acme Packet's chief operating officer.  "Whether our clients use session recording for quality assurance, compliance, or new revenue-generating services, NICE and Acme Packet deliver recording solutions for providing the functionality and flexibility for understanding customer interactions, meeting legal compliance, and improving the value of every contact center and business."

SIPREC, APKT, Acme Packet, NICE, NICE Systems, session border controllers, SBC, recording, session recording, cloud, VoIP, voice over IP, SIP, session initiation protocol, SIP trunking, communications, contact centers, service providers, unified communications, IETF, Internet Engineering Task Force

Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate to, among other things, expected financial and operating results, expected growth rates, future stock-based compensation and amortization expenses, future business prospects and market conditions. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause actual results to differ materially from those anticipated. These include, however are not limited to: the amount of stock-based compensation awarded; the applicable Company stock price used to determine stock-based compensation; the exercise pattern of employee stock options; difficulties expanding the Company's customer base; difficulties leveraging market opportunities; difficulties providing solutions that meet the needs of clients; poor product sales; long sales cycles; difficulties developing new products; difficulties in relationships with vendors and partners; higher risks in international operations; difficulties managing rapid growth; difficulties managing the Company's financial performance; the ability to hire and retain employees and appropriately staff operations; the Company's cash needs; the impact of new accounting pronouncements and increased competition. Additional factors that could cause actual results to differ materially from those projected or recommended in any forward-looking statements are contained in the Company's recent filings with the Securities and Exchange Commission, including those factors discussed pursuant to this agreement the caption "Risk Factors" in such filings.

Corporate Media ContactErik Snider, +1-877-245-7448, erik.snider@nice.comInvestorsMarty Cohen, +1-212-574-3635, ir@nice.com, ETAnat Earon-Heilborn +972-9-775-3798, ir@nice.com, CETFor more information about Acme Packet:Media and Industry Analysts:Mike O'MalleyAcme Packet+1-781-869-2975apktpr@acmepacket.comAgency ContactKatelyn HenryVersion 2.0 Communications+1-617-426-2222 x113khenry@v2comms.com