Interactive Intelligence Launches Interaction Edge Aimed at Enterprises

Today, global provider of unified IP business communications software and services, Interactive Intelligence Group released its newest product: Interaction Edge.

Combined gateway

Interaction Edge is a combined gateway, media server and SIP proxy appliance aimed at streamlining enterprise IP telephony deployments. That is, it provides gateway capabilities that allow connections between traditional trunk lines and voice over IP networks, during adding media server and SIP proxy capabilities in a single appliance.

"Following our overall product strategy of an all-in-one approach to communications infrastructure, Interaction Edge gives clients a single appliance to manage instead of multiple devices," said Staples. "Interaction Edge as well provides the advantages of hardware redundancy for disaster recovery and remote administration, making it ideal for distributed organizations, including those that use our cloud-based communications-as-a-service delivery model."

Furthermore, Interaction Edge was designed to work with Interactive Intelligence's all-in-one IP communications software suite, customer interaction center. This provides mid-size to large contact centers and enterprises with applications just as interactive voice response, automatic call distribution, multichannel recording, predictive dialing, and unified messaging, among others.

Lastly, for improved reliability and performance, the Interactive Intelligence media server offloads the CIC application server by handling all audio processing. For increased operational efficiencies and remote survivability, its SIP proxy effectively routes calls between servers in enterprise IP telephony environments.

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