Joliet Area School's 911 Call Goes to Canada

Manhattan School District had switched its phone system last December to Broadvox, a voice over Internet protocol, Superintendent Howard Butters said. When the school dialed 911 on March 21, the call was routed to a Canadian phone center, delaying emergency response by five minutes.

The Broadvox system

After the Broadvox system was installed, it was checked and appeared fine. Afterwards the incident, the system was corrected so any future 911 calls would route locally.