Leading Transportation Industry Software Provider TMW Systems Chooses 8x8 Virtual Office Cloud Communications Services

8x8, Inc., provider of innovative business communications and cloud computing solutions, today announced it has been chosen by TMW Systems, Inc., a leading supplier of research solutions covering the transportation services sector, to provide cloud-based hosted PBX (Private -Automatic- Branch Exchange) and unified communications services to its 500+ employees in seven U.S. and Canadian locations.

The transportation industry succeed

"TMW's mission is to help our clients serving the transportation industry succeed by providing them with customized innovation solutions that enhance their competitiveness through improved operational efficiencies and bottom line results," said Ron Godine, director of IT for TMW. "Ours is a very customer service-focused business that relies heavily on a highly efficient and reliable phone system. Unfortunately, our existing on-premise PBX system didn't always live up to this and utilized a lot of IT resources, so we decided to transition to a hosted solution that offered greater flexibility and freedom during also giving us the redundancy and reliability we needed."

After careful analysis of the escalating costs and management requirements, along with the feature, flexibility and disaster recovery limitations associated with TMW's premise-based phone system, Godine decided to implement 8x8's Virtual Office cloud-based PBX and unified communications solution. The initial 425-extension deployment quickly grew to over 500 extensions and soon afterwards, Godine added unified communications capabilities just as web conferencing, Internet fax and call recording.

The primary reasons we chose the 8x8 solution

"One of the primary reasons we chose the 8x8 solution was the built-in disaster recovery capabilities it offered," Godine added. "There is no longer one single point of failure in our phone system because the 8x8 service architecture offers multiple redundancy and re-routing capabilities. Plus, if there is a power failure or Internet outage, our employees can simply unplug their phones, plug them into their home network and continue interacting with clients as if they were on the whole in the office."

"The simplicity of change management using the 8x8 solution was eye opening," Godine said. "Before, we had to involve substantial internal IT resources plus hire outside consultants to make simple moves, adds or changes. With 8x8 services, someone on my IT staff can quickly and easily execute all of these changes online. This enables us to focus our attention on the tasks that are core to our business or rather than our back office functions."

In addition to enhanced functionality and performance, there are major financial advantages companies like TMW and other distributed enterprises realize when deploying a hosted solution across multiple regional offices. With the hosted solution, there's no need for expensive equipment to be installed and managed in each location as the service is delivered via the business' existing Internet connection. "We expect to see significant six figure cost savings using the 8x8 solution on both a capex and opex basis," said Godine. "Not having to purchase PBX hardware for each location and pay traditional local and long distance calling rates cuts this line item expense in half."

The 8x8 Virtual Office cloud-based solution

With the 8x8 Virtual Office cloud-based solution, businesses can access their core communications services from any location using an IP phone, PC and web browser or smart phone. To boot to enterprise class phone service with unlimited calling and a wide array of PBX calling features, the service offers unlimited web conferencing with video, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app for iPhone, iPad and Android devices for less than $50 per user.

8x8, Inc., a pioneer in the development of cloud-based VoIP (Voice over Internet Protocol), video, mobile, and unified communications solutions, leverages its patented software technologies to deliver industry-leading SaaS applications to businesses of any size with employees in any location. We offer integrated business communications and cloud computing services that are designed to meet the highest levels of availability, reliability and scalability. Increasingly, businesses are finding they can reduce costs, improve productivity, and be positioned competitively for the future by choosing 8x8 for their mission critical, cloud-based communications and computing needs. For additional information, visit www.8x8.com , or connect with 8x8 on Facebook and Twitter.