LiveOps Completes Datasquirt Acquisition

Cloud contact center provider LiveOps, Inc. announced today that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. The company first announced the intent to acquire Datasquirt in November. Shareholder approvals and customary closing conditions have now been completed.

The appointments of Aaron Ridgway

LiveOps as well announced today the appointments of Aaron Ridgway and Kieron Lawson as SVP of International Sales and Chief Architect respectively. Ridgway was the Managing Director/CEO and Founder of Datasquirt. As Datasquirt's Chief Research Officer, Lawson has been responsible for the architecture and framework of Datasquirt's award-winning multichannel and social offering, CONTACT™.

"The close of this acquisition underscores our commitment to grow LiveOps internationally by taking full advantage of the global social and mobile revolution. LiveOps is now at the forefront of enabling contact centers to transform customer interactions by allowing their agents to engage across multiple channels including Twitter, mobile, SMS, email, and web chat," said Marty Beard, President and CEO, LiveOps. "Evenly important to LiveOps' future is the addition of the world-class Datasquirt team of cloud contact center engineering and sales experts. LiveOps' current and prospective customers are already benefiting from the success stories and lessons learned by Datasquirt's customers who have transformed their businesses by implementing social and mobile applications in their contact centers."

Datasquirt™ makes it easy for corporate call centres to communicate with clients and field staff, improving business efficiency and service delivery. Datasquirt does this even though supply of CONTACT™, a leading business optimisation solution. Businesses use CONTACT™ to communicate with their clients and field staff using the channels that complement voice - SMS, Twitter, email, fax or web chat CONTACT™ supports improved quality, security and consistency of communications, increasing efficiency and reducing business risk. CONTACT™ is provided as a secure, cloud-based self-service software platform that interfaces with most existing CRM and ACD/PABX systems. Datasquirt is headquartered in Auckland, New Zealand, with sales offices in Sydney, London, New York and Dusseldorf. Datasquirt™ and CONTACT™ are trademarks of Datasquirt Limited. For more information see www.datasquirt.com or call +64 9 358 5878 or +1 888 433 9882 or email info@datasquirt.com.