LiveVox Announces Click-to-Call Manual Dialing

LiveVox Inc., the provider of Private VoIP (Voice over Internet Protocol) Cloud™ contact center applications, today announced click-to-call manual dialing for cell phones. Click-to-Call Manual segregates cell phone numbers from predictive campaigns and allows agents to manually intervene in the decision to skip or call these numbers.

Many contact centers concerned about the regulatory implications of calling cell numbers with dialers or outbound IVRs have increased risk by allowing agents to call them manually through the PBX (Private -Automatic- Branch Exchange). These calls are often neither recorded, nor protected by time zone, penetration and DNC rules. Additionally, PBX (Private -Automatic- Branch Exchange) reporting typically is in the best case thinly integrated with the dialer.

The LiveVox cloud contact center platform contains several core applications including ACD/PBX, preictive dialer, IVR, call recording and reporting. The platform as well includes numerous, customizable compliance features that allow contact centers to increase efficiency and manage risk even as rules change. Since these features exist within the same multi-tenant cloud, all Click-to-Call Manual dials are recordable, are protected by time zone controls, and generate real-time reports.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.