LiveVox to Examine Benefits of Hosted Predictive Dialer

Executives with private VoIP (Voice over Internet Protocol) cloud and contact center application provider LiveVox are set to join other experts at the upcoming 2012 ATA conference to discuss how cloud can unify multi-site contact centers and better leverage consumer data to improve global dialing strategies.

In the past, because site-based switching was originally designed to service a single location, using them to link across sites has lead to spiraling costs and network complexities that result in operational fragmentation.

A recent LiveVox white paper explored the potential in the migration to Voice over Internet Protocol, highlighting the fact that complexities that were once a common element within the migration are a thing of the past. Today, advancements in VoIP and cloud technologies make VoIP a simple and easy platform to implement. The same is true for hosted predictive dialer.

The market to enable the seamless

LiveVox positions its solutions in the market to enable the seamless, one-step path for secure VoIP to enable today’s call center to access hosted predictive dialer innovation, as then as other hosted capabilities to drive the cost-effective operation of the hosted call center. Its LiveVox Communicator is a softphone application integrated with the LiveVox platform to support interactions securely in the LiveVox Private IP Cloud.