LiveVox Unveils Added Account Penetration Settings to Hosted Predictive Dialer Solutions

As a provider of hosted predictive dialer solutions and integrated contact center applications, LiveVox recently revealed its added account penetration settings to its predictive dialer compliance suite. Launched in the beginning of ITEXPO West 2011 a couple of weeks ago, the penetration settings are part of LiveVox’s Private VoIP (Voice over Internet Protocol) Cloud solution which enables contact centers to manage outbound campaigns and to configure the number of times an account is dialed while a specific period.

Adding to an already robust compliance suite including LiveVox Dynamic Preview and free integrated cell phone scrubs, the latest Account Penetration Settings join the suite that includes third-party audited infrastructure, end-to-end PCI compliant payment lines, state dialing configuration GUIs, manual dialing call curfews, and customizable real-time Do Not Call.

Louis Summe, CEO of LiveVox stated, "Whether customers have requested ways to approach cell phones or state dialing laws, LiveVox has long been dedicated to developing compliance features that matter to contact centers. Our cloud integration methodology allows us to develop new features more quickly and implement them across client locations much faster and cheaper than competing hardware solutions."

Integrating core contact center applications just as hosted predictive dialers, ACD, PBX (Private -Automatic- Branch Exchange), and compliance features, LiveVox’s solutions deploy their innovative software solutions from a PCI-certified cloud platform. The LiveVox platform uses a burstable, redundant IP/MPLS mesh to deliver cloud-based switching, according to the company. Its scalable solution enables contact centers to increase efficiency during cutting costs.

John McNamara, chief marketing officer for LiveVox stated, "Whether call centers are trying to manage effort against diminishing returns, regulatory concerns or client dialing/sloping specifications, this new tool allows user customizable settings for those purposes. Contact centers need to review vendors’ track records of listening to client concerns and quickly delivering meaningful features to help them meet their business goals. The cloud, as opposed to site-premised hardware, is uniquely positioned to offer the flexibility and rapid deployment needed for ongoing compliance management."