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Neighbour charged with negligence after toddler drowns in backyard pond

There was difficulty with the initial emergency call, said Const. Victor Kwong, media relations officer for the Toronto Police. The call was cut off previously the operator could get all the details and there were furthermore complications because the call was made using a VoIP phone. Calls made through Internet phone companies, or Voice over Internet Protocols, are routed to the city where the person's Internet provider is based. If this differs from the place of the emergency, valuable time could be lost. That forced police to "take extra steps to track [the 911 call]," said Const. Kwong.

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