Orange provides contact center solution to DiaSorin in Italy

Telecom Lead Europe: Orange Business Services, a communications solutions integrator has inked a 3-year contract with DiaSorin, a global healthcare provider to provide support for DiaSorin's ailing contact center solution.

The terms of contract

Under the terms of contract, Italy-based DiaSorin will get call collection coverage in 28 countries provided by Orange Business Services.

"Instead of struggling with a pieced-at the same time call center solution, DiaSorin is using Orange Business Services to provide a global, end-to-end managed service, eliminating the need for multiple inbound voice service providers and plugging the holes in our existing call center coverage," said Ferdinando Peretto, CIO, DiaSorin Group.

Orange Business Services is creating a centralized call center in Italy that will reduce customer wait times and enable clients to contact DiaSorin regardless of the customer's geographic location.

"We enable companies like DiaSorin to globalize and virtualize their customer support strategies. Ourflexible contact center portfolio allows companies to provide the best customer experience to their clients in the most cost-effective manner as so then as in the best form of interaction to clients," said Helmut Reisinger, senior vice president, Orange Business Services, Europe.