Outsourcing Contracts and Negotiations Getting More Complex

Given the maturation of the IT outsourcing market and the introduction of more standardized offerings like cloud computing, you might assume that negotiating IT service deals is getting easier.

Sure, buyers and suppliers are more experienced and new out-of-the-box services are gaining traction. Nevertheless that may be increasing complications in contracting. More sophisticated buyers are seeking higher-value benefits from outsourcing, globalization is increasing, and business leaders are sending more complex functional and process work out the door.