Scattered Genesys needs to regroup after Alcatel-Lucent split

Alcatel-Lucent has closed the sale of its customer-service software and contact-center business Genesys, which now needs to regroup and start working on improving areas just as analytics, Gartner analyst Steve Blood said.

Permira Funds and Research Crossover Ventures paid US$1.5 billion for Genesys, and roughly 1,800 employees worldwide will be transferred to a new company.

The backing of its new owners

With the backing of its new owners, Genesys will strengthen its products in growing areas just as cloud computing, workforce optimization, process workflow, social networking and analytics, according to Permira.

Analytics has become more important to businesses and Blood said he wouldn't be surprised if Genesys acquires a company to improve its portfolio.