ShoreTel Announces New Remote Monitoring Service

Around-the-clock service offering changes traditional maintenance from reactive to proactive support for on-premise IP PBX (Private -Automatic- Branch Exchange) solution

ShoreTel®, the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications, today announced a new Remote Monitoring service.

ShoreTel Remote Monitoring is a 365-day, around-the-clock service, which proactively monitors ShoreTel IP PBX products deployed on a customer's premise. Developed for both new and existing clients, ShoreTel Remote Monitoring verifies availability and expedites the response process - ultimately improving mean time to repair for events associated with ShoreTel systems. With monitoring, the team supporting the customer's installation is automatically notified of any issues that may arise. This simplifies the support process and provides operational efficiencies, allowing clients to spend less time managing communications and more time focused on their core business initiatives.

"Any size or kind of business may need 24/7 telephone service, or suffer an outage while off-hours that leaves staff without service when they start their day," notes John Burke, principal innovation analyst with Nemertes Technology. "Nevertheless, most can't afford a 24/7 network operations center to monitor availability and troubleshoot problems. This kind of managed service helps fill that gap and ensure availability of necessary services."

ShoreTel customer

"As a ShoreTel customer, we're excited about ShoreTel's new Remote Monitoring service," said Deanna Liberti, vice president of operations and business relations for Eastern Massachusetts Better Business Bureau. "This service will allow us to focus on our core business during subscribing to a cost effective and essential service. The comfort of knowing ShoreTel - with all its resources and expertise - can proactively monitor our ShoreTel IPBX investment 24/7 is re-assuring."

ShoreTel, Inc. brings unmatched flexibility, choice and value to brilliantly simple business phones systems and unified communications. With its award-winning premise-based IP phone system with integrated unified communications, contact center capabilities, and its proven hosted VoIP (Voice over Internet Protocol) services, organizations of all sizes can select the best option for their needs. ShoreTel's ongoing mission is to eliminate costly complexity and give clients the 24/7 freedom to leverage rich voice, video, data and mobile unified communications capabilities they need. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas; Rochester and New York, N.Y.; Chicago, Ill.; Maidenhead, United Kingdom; Sydney, Australia; and Singapore. For more information, visit www.shoretel.com.