Should you go the VoIP Route? Only if You Consider the Importance of Voice Management

Voice over Internet Protocol phones, desktop and mobile, are popular options for businesses looking to cut communications costs, since they can help get rid of a lot of telephony expenses. This helps companies build a more global presence, among other advantages, just as the ability to make voice calls via a handset from remote locations.

Growing trend

It’s a growing trend: In-Stat said it is expecting the number of subscribers to triple in the 2011 business year. Senior Analyst Amy Cravens said the market is after all in its infancy however there are "significant opportunities" for companies within it.

Industry observer Patrick Nelson, cited in a recent blog post from Telappliant, remarked that Android devices are pretty good options to this end.

Abandon your "lackluster cellphone signal," and route calls over Wi-Fi and through the Internet, Nelson says, outlining steps towards running mobile VoIP (Voice over Internet Protocol) successfully and efficiently.

Then gather the settings you want to use to make the most of the innovation. He notes that this happens earlier setting up the tool you’re going to run.

Tone Software, a provider of voice management innovation, offers great features for those that do go the VoIP route, particularly when it comes to voice management. All those wonderful benefits of VoIP, IP Telephony and Unified Communications are lost when the VoIP network is plagued by poor voice quality and negative user experiences, so the company offers its solution ReliaTel VoIP Quality of Service Assurance, a vendor agnostic product to manage VoIP QoS in real-time throughout converged voice environments.

According to Tone officials, ReliaTel will determine if the current network can support VoIP traffic with high levels of call quality, enable VoIP support teams to identify and resolve the correct VoIP quality issues previously service degrades, provide the tools to rapidly resolve both IPT Quality Issues and the underlying network issues and deliver VoIP quality trending reports and service level metrics that help to improve ongoing voice quality and network performance as usage grows

The latest in communications

Want to learn more about the latest in communications and innovation? At the time be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's as well where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.