TMC and Interactive Intelligence Present a Webinar on Contact Center Trends

Contact center research, as so then as the dynamics of delivering quality service, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of new media types into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness. What will change in 2012 and how your contact center can be ready.

This live web event, with Forrester Innovation principal analyst Art Schoeller and Interactive Intelligence senior vice president Joe Staples, will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.Following the web presentation, there will be an extensive Q&A, where Schoeller and Staples will be joined by industry veterans, Sheila McGee-Smith, founder of McGee-Smith Analytics and Don Van Doren, founder and president of Vanguard Communications, as the panel responds to audience questions.

About TMC TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps customers build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Straightway Gen Mobility and Cloud Computing magazines. TMCnet.com, which is read by two million unequalled visitors each month, is the leading source of news and articles for the communications and research industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. Should the contingency arise, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and furthermore information. For more information about TMC, visit www.tmcnet.com.

Platinum sponsor of ITEXPO East 2012

Interactive Intelligence is a Platinum sponsor of ITEXPO East 2012. To be held Jan. 31- Feb. 3 at the Miami Beach Convention Center in Miami, Fla., ITEXPO is the world’s premier IP communications event. Visit Interactive Intelligence in booth #606. Tim Passios, Director, Solutions Marketing at Interactive Intelligence, is speaking while " It is time to UCaaS!", "Size Doesn't Matter - leverage the Cloud to deliver enterprise-class research within contact centers of all scopes and dimensions", and "The Social Contact Center: Greater Customer Engagement." For more information on ITEXPO registration, click here. Stay in touch with everything happening at ITEXPO…Follow us on Twitter.

Before heading down to sunny Florida this week, TMC CEO Rich Tehrani had the possibility to catch up with Tim Passios, senior director of solutions marketing at Interactive Intelligence, who will address attendees at Cloud Communications Expo this week in a number of sessions. Their full exchange follows below. [ Read More ] 01/30/2012

Unified communications solutions provider AltiGen Communications, Inc. recently announced that Milwaukee Electric Tool Corporation has deployed AltiGen's MaxACD contact center solution for Microsoft Lync. [ Read More ] 01/30/2012