TMC Awards Evolve IP's Cloud Hosted Call Center the 2011 Product of the Year

TMC has awarded the 2011 Customer Interaction Solutions Product of the Year Award to Evolve IP for the company's cloud-based call center solution, the Queue Management Dashboard. TMC publishes Customer Interaction Solutions magazine and is the world's leading business-to-business and integrated marketing media company. Customer Interaction Solutions named the Queue Management Dashboard Product of the Year for Evolve IP's vision, leadership, and diligence in developing the platform. The Queue Management Dashboard is a web-based application for users of The Evolved Call Center, Evolve IP's enterprise-class, cloud-based call center solution.

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"Being recognized with this award is gratifying on a number of levels," says Scott Kinka, Chief Innovation Officer for Evolve IP. "Evolve IP launched its cloud call center solution, The Evolved Call Center, and the Queue Management Dashboard into a competitive space. We've seen our client list grow, and we've heard our clients praise the platform's versatility and value. Truly we've been telling folks about these benefits, however having the editors of Customer Interaction Solutions recognize us provides unequalled validation of our in a class by itself and innovative solutions."

The Queue Management Dashboard consolidates the management of multiple call center queues into a single view. It as well makes the management of productivity, automatic call distributors, or queue service levels accessible via any web-based device, severing the ties that earlier tethered call center managers to a computer or office. With Evolve IP's Queue Management Dashboard, managers need only their smartphone or tablet for complete insight into their queues, agents, and call center performance.