Travel Planners International Selects Fonolo to Improve the Calling Experience

Fonolo, the company that improves the call center experience by extending it to the web and smartphone, is pleased to announce that Travel Planners International, a leading travel-management company dedicated to providing travel services to both leisure and corporate customers, has selected Fonolo to provide a more pleasant and cost effective calling experience.

"We are constantly looking for ways to help our agents do their work more effectively," said TPI General Manager Erwing Hernandez. "Losing incoming calls from agents not willing to wait on hold is unacceptable and we recognized that there was an possibility to improve the process of connecting callers to the call center."

TPICENTRAL now features Fonolo's visual dialing interface. Agents who need to contact the call center can now request a call with one click, avoiding phone menus and hold time. Because Fonolo's cloud-based service can integrate seamlessly and automatically with any call center, TPI did not have to change any of its infrastructure or business processes.

The most impressive feature of Fonolo

"The most impressive feature of Fonolo was the setup. It was seamless and very easy," said Hernandez. "Fonolo is a key to the success of our new platform. We are now providing a better phone experience for our agents."

"We were thrilled that TPI selected Fonolo as part of its new agent platform," said Fonolo CEO Shai Berger. "This is another great example of how Fonolo's visual dialing interface and virtual queuing system can improve the calling experience and make call center agents more efficient."

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