Turning customers into admirers

Soppy as the title sounds this is the message driven by one of our leading IT Infrastructure companies. Viti Research Solutions Limited is determined to turn their clients into fans. The success rate, according to CEO & Managing Director Shailesh Sharma, is directly proportional to the level of personal commitment from each member of the VT team. "You can call me a tyrant for demanding heart and soul each and every time but eventually that's what makes the difference. In the service industry you simply don't get a second chance" he said.

VT's diverse and dynamic culture was obviously evident when we met the team. The engineering team specialises in best of breed research from IT giants like IBM, Dell, HP, Cisco to name a few. World class products for internet and network security, innovative ways to efficiently manage data transfers, Voice data and video integration with smart PABX's, CCTV and surveillance solutions, network management tools for customers with complex networks and at times simply fixing PC's and printers. The sales team specialises in telling a good story about customer experience and solution benefits and the administration team creating a pillar of support in finance and logistics. "This is how the magic happens" Sharma said with a grin. "Different persons and different personalities are a fact of life and undoubtedly in every organisation - we as the leaders need to draw a good balance on what to expect and what is achievable and work each on each team member's strengths - not that hard" .

Services: Technical afterwards-sales support for all products, warranty support, general equipment repairs, Equipment Rentals, Cabling & Networking

Solutions: Disaster Recovery and Off-site Backups, ICT maintenance contracts, Network and Internet Security and Outsourced Payroll Services