Verizon Business Re-Certifies LiveVox PCI-DSS

LiveVox Inc., the provider of Private VoIP (Voice over Internet Protocol) Cloud™ contact center applications, today announced PCI-DSS re-certification by Verizon Business of its fully burstable Cloud contact center platform with Cloud Switching.

"LiveVox is committed to helping optimize contact center operations by providing simplified and more effective research," says Louis Summe, Chief Executive Officer, LiveVox. "Part of in other words the ability to ensure scalable data security across multi-site enterprises without the need for complex configurations and data duplication."

To learn more about how multi-site contact centers are using Cloud to better leverage global resource pools, join operations and research experts from XO Communications and NCO in an upcoming webinar on Wednesday, April 11th @ 2pm EST. Register now.

For multi-site contact centers, Cloud-based PCI-certification is just one benefit of leveraging the LiveVox platform. Cloud-switching enabled virtual agent queues removes feature limitations of site-based innovation and unifies agents from across the global enterprise - facilitating features just as global sub-second warm transfers, dynamic reporting and real-time visibility/control of all agents, campaigns and call activity.

"Obtaining PCI-certification for multi-site operations based on premise innovation requires large investments in capital, time and IT resources," says Summe."At the core of the problem is site-based equipment that was simply built to service a single location and in doing so forcing contact centers to implement complex and costly configurations in hopes of linking them. That research is over 20 years old and is not a sustainable business strategy - LiveVox is proving that option obsolete.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.